Return Policy

Before sending back the product, the buyer/customer needs to send an email to the webpage or reach out to us on the contact page, stating why they want a refund, and then await a reply.

In order to claim a refund/return, the buyer/customer needs to send the product back for assessment. If you are eligible for a refund, you will receive an email with information and details about the repayment.

If the package is broken, harmed, opened, or damaged upon arrival, then the refund/return process should be directed towards the carrier, not us.

You need to contact the shipping company/carrier that delivered the package and file for a refund directly with them.

We offer a refund policy within 14 days after the buyer has received their product.

Products that are sent back without prior contact with us will not be handled by Wilker and may be lost upon arrival if not labeled properly. If there is no contact information attached to the parcel or if it's not labeled properly, we cannot assist you with your refund/return.

The buyer/customer is responsible for covering the shipping costs when initiating a refund process. The product must be sent back in the original packaging, including contact and order information, labeled according to our instructions, and properly packed.

Please refrain from re-sending refund emails or replying to an email before we have responded, as doing so may prolong the process.

To clarify, we do not refund shipping costs; the customer is responsible for shipping expenses once a refund process is initiated.

A package that has been opened and a product that has been used, harmed, or damaged in any way may not be eligible for a refund.

The product must be in its original packaging to even be considered for initiating a refund process.

Wilker is not responsible for packages that are damaged upon arrival or during shipping.

Once an order has been packed and shipped, it is not possible to make changes, additions, or removals from the order.